I sigh when I see coffee franchises or large kiosks in department store underground parking lots. It’s a big stupid box that doesn’t even have the basics of UX. I’m surprised that this is being sold, and I feel sorry for people who buy it for being unmanned.

The kiosk screen is huge. If not, 30 inches seems to be the trend, and that’s where the tragedy starts. Maybe the intention was to hold a lot more information bigger, but I think I forgot one important thing here. The kiosk is not a TV.

In other words, unlike TVs that watch at a certain distance, kiosks for which the order is intended must be located within a close distance that can be easily touched no matter how far it is.

As a result, the user’s vision is greatly restricted by the narrow distance from the screen. In particular, even though the top and bottom view is narrower than the left and right due to the nature of the eyes, most kiosk screens are vertical, so information can only be understood by moving the neck and scanning the top and bottom. This is why it is difficult for the elderly to adapt to the kiosk.

In addition, the touch speed of a large screen is extremely slow compared to a smartphone, making it difficult for even the elderly to adapt.

The amount of information on the kiosk screen is much less than that of newspaper articles and books. It is regrettable that, rather than the problem of not being able to display the menu due to the small font size, applying an appropriate screen with information at a glance will be a way for the elderly as well as general users to use space efficiently as well as convenience and speed of ordering.

It’s not always good because it’s big.